At the Jaffna Hindu College Old Boys Association Online Souvenir Shop, we strive to provide you with the highest quality products that reflect the pride and heritage of our esteemed institution. However, we understand that there may be instances where you may need assistance with refunds or compensation.
Refund Policy:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team when you receiving your order. We will gladly replace the item at no additional cost or provide a full refund.
- Incorrect Item: In the event that you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you, and you can return the incorrect item to us at our expense.
- Size Exchange: If you have ordered apparel or accessories and require a different size, please contact us within 14 days of receiving your order. We will assist you in exchanging the item for the correct size, subject to availability.
Please note that all items for return or exchange must be in their original condition, unworn, and with any tags or packaging intact.
Compensation Policy:
We understand that unforeseen circumstances may arise, and we are committed to ensuring your satisfaction. If you have encountered any significant inconvenience or dissatisfaction with your shopping experience, please contact our customer support team. We will thoroughly review your case and, where appropriate, provide compensation or resolve the issue to the best of our ability.
To request a refund, exchange, or compensation, please reach out to our customer support team via email or phone, providing your order details and a clear explanation of the issue. We will promptly assist you and ensure a fair resolution.
Please keep in mind that our refund and compensation policies may be subject to change, and any updates will be communicated on our website.
Thank you for choosing the Jaffna Hindu College Old Boys Association Online Souvenir Shop. We value your support and are committed to ensuring your satisfaction with our products and services.
